Haus of Brilliance is a New York City-based fine jewelry brand rooted in the Diamond District. We offer a broad assortment of natural and lab-grown diamond jewelry, gemstones, pearls, and precious metals, with a focus on quality, value, clear product information, and dependable service.

Our office and fulfillment center are located in Midtown Manhattan in New York City.

Yes. Haus of Brilliance is an established New York City fine jewelry brand. Orders are fulfilled from our Midtown Manhattan operation, and our customer care team is available by email and live chat. Our parent company, Luxcom Inc., is a certified member of the Responsible Jewellery Council.

We combine New York Diamond District experience with a large online assortment, detailed product specifications, in-house quality review, fast fulfillment on many items, and customer support from a jewelry-focused team. Our selection spans natural diamonds, lab-grown diamonds, gemstones, pearls, sterling silver, platinum, and 10K, 14K, and 18K gold.

Our collections include 10K, 14K, and 18K solid gold, platinum, sterling silver, and gold-over-silver jewelry, along with natural diamonds, lab-grown diamonds, colored gemstones, and pearls. Each product page lists the materials and specifications for that item.

Yes. Lab-grown diamonds are real diamonds with essentially the same chemical, physical, and optical properties as natural diamonds. The primary difference is their origin and how they are formed. Lab-grown diamonds are not cubic zirconia or moissanite.

Natural diamonds form in the earth, while lab-grown diamonds are created in controlled facilities using technology that recreates diamond-forming conditions. Both are real diamonds. Lab-grown diamonds are often more accessible in price, which may allow a larger stone or higher grades within a similar budget. Each product page identifies the diamond origin.

Lab-grown diamonds should not be purchased as an investment or with an expectation of a guaranteed resale return. Their main value is the beauty, quality, and size they can offer at a more accessible price. Market pricing and resale demand can change over time.

Larger center stones and select higher-value items may include a grading report from a recognized gemological laboratory. Certified lab-grown and natural diamonds may be graded using the same 4Cs. Not every item includes a laboratory report, so please review the product page for the exact documentation included.

We work to show each item accurately through detailed photography and product specifications. Color and appearance may vary slightly because of lighting, screen settings, stone characteristics, and normal manufacturing tolerances. Measurements and carat weights may also be approximate where stated.

Add an item to your cart, select any available options, and complete checkout. You will receive an order confirmation by email, followed by shipping confirmation and tracking when the order leaves our facility.

We accept major credit and debit cards and the secure payment methods displayed at checkout. Available payment and installment options may vary by customer, order, device, and location.

Applicable taxes are calculated at checkout based on the shipping address and the laws in effect at the time of purchase.

Contact us as soon as possible with your order number. We begin processing quickly and cannot guarantee that a change or cancellation can be completed after an order enters processing, production, sizing, or shipment.

Some orders may require additional payment, address, identity, inventory, or fraud-prevention review. Verification can add processing time. If we need information from you, we will contact you using the details provided with the order.

We may request limited information to protect customers and prevent unauthorized purchases. Please confirm that the message came from an official Haus of Brilliance email address. We will not ask you to send your full credit card number by email.

We ship to addresses within the United States, including most PO boxes and APO/FPO military addresses. Certain high-value, oversized, restricted, or signature-required shipments may need a physical street address.

We offer complimentary ground shipping and complimentary 2-day express shipping on most eligible U.S. orders. Available services, delivery estimates, restrictions, and any charges are shown at checkout and may vary by item, destination, and order value.

The product page shows an estimated processing time. Processing may include payment review, quality control, sizing, customization, or production. Transit time begins after shipment and depends on the service selected, destination, carrier operations, weekends, holidays, and events outside our control.

We arrange appropriate transit coverage for eligible shipments while they are in the carrier's possession, subject to carrier and coverage terms. Claims involving loss, theft, damage, or delivery are reviewed individually and may require customer cooperation, documentation, and a carrier investigation.

Check the delivery area, mailbox, front desk, building staff, household members, and nearby neighbors. Carriers sometimes complete delivery scans shortly before final placement. If the package remains missing, contact us as soon as possible, preferably within five business days of the scan, so we can review the order and determine whether a carrier inquiry is available.

Contact us if tracking shows an exception or has not updated for an unusual period. We will review the shipment and, when appropriate, open a carrier inquiry. Any replacement, refund, or other resolution depends on the facts, inventory, carrier findings, and applicable policies.

Yes. We ship to Canada and select other international destinations. Available countries, products, services, rates, and restrictions are shown at checkout and may change.

The country selector and checkout show the destinations currently supported. Some products or order values may be unavailable in certain locations because of carrier, customs, insurance, payment, or legal restrictions.

International orders may be subject to duties, taxes, VAT, brokerage charges, or other destination-country fees. The amounts collected at checkout, if any, will be displayed before purchase. Unless checkout expressly states that charges are prepaid or included, the recipient is responsible for amounts assessed by customs, the carrier, or local authorities.

International delivery times vary by destination, shipping service, customs review, carrier operations, and local conditions. Any estimate shown at checkout is not a guaranteed delivery date. Product processing time is separate from transit time.

Eligible items may be returned or exchanged within 30 days of purchase, subject to our Refund Policy. Items must be in new, unworn condition and include all original packaging, tags, certificates, reports, and inserts. Certain custom, engraved, altered, sized, made-to-order, final-sale, or otherwise excluded items may not qualify.

The item should be free from scratches, damage, residue, odor, alteration, and signs of extended use. Briefly trying on an item for fit is generally acceptable, but all returns are subject to inspection.

Email service@hausofbrilliance.com with your order number and the item you wish to return or exchange. Wait for authorization and instructions before shipping. Unauthorized returns may be delayed, refused, or subject to applicable fees.

Return shipping is complimentary only when we confirm a manufacturer's defect present upon receipt or when otherwise required by law. For other eligible returns, the customer is responsible for return shipping unless we state otherwise in writing.

We may be able to offer an exchange, replacement, refund, or store credit depending on the item, condition, timing, inventory, original payment method, and applicable policy. Contact us before sending the item back so we can confirm the available options.

After an authorized return is received, it must pass inspection. Approved refunds are sent to the original payment method unless another arrangement is confirmed. Bank and payment-provider posting times vary, so the credit may not appear immediately after we submit it.

Custom, engraved, altered, resized, made-to-order, personalized, or final-sale items may be non-returnable. Sizing, engraving, customization, shipping, and other service charges may be nonrefundable. The product page and Refund Policy control where they provide more specific terms.

Yes. We offer a limited 90-day warranty for verified manufacturing or craftsmanship defects, subject to inspection and the full warranty terms. Coverage does not guarantee a specific remedy and does not replace any rights that cannot be limited under applicable law.

Issues involving a clasp, prong, setting, solder joint, or similar component may be reviewed when the problem appears to result from a manufacturing or craftsmanship defect. Coverage depends on inspection, the cause of the issue, the item's condition, and the warranty terms.

The limited warranty generally does not cover normal wear, scratches, dents, bent or stretched metal, accidental damage, impact, improper use, loss, theft, lost stones caused by impact or wear, chemical exposure, tarnish, unauthorized repair, alteration, or failure to follow care guidance.

Email service@hausofbrilliance.com with your order number, a description of the issue, and clear photos. We may request that the item be returned for inspection. Depending on the findings, available options may include repair, replacement, another resolution, or a paid service.

We may be able to help with paid repairs or recommend an appropriate local service, depending on the item and damage. Repairs are reviewed case by case, and availability, timing, and pricing must be confirmed before work begins.

Ring sizes vary by style. The sizes currently available for each item appear on its product page. Some styles offer half sizes or additional sizes, while others have a limited range.

For the most accurate result, have a local jeweler measure you. Fit can vary based on band width, design, temperature, and personal preference. Product pages list available ring sizes and bracelet or necklace lengths.

Use our chart only as an approximate reference. U.S. 4 is about U.K. H and E.U. 46.5; U.S. 5 is about U.K. J 1/2 and E.U. 49.3; U.S. 6 is about U.K. L 1/2 and E.U. 51.9; U.S. 7 is about U.K. N 1/2 and E.U. 54.4; U.S. 8 is about U.K. P 1/2 and E.U. 57.0; and U.S. 9 is about U.K. R 1/2 and E.U. 59.5. Conversion standards can vary, so professional measurement is recommended.

Contact us promptly. An exchange or resizing may be possible for an eligible item, but it depends on the design, metal, stone setting, inventory, return eligibility, and timing. Fees and additional processing time may apply.

No. Some eternity bands, patterned bands, multi-stone designs, alternative constructions, and heavily detailed settings cannot be resized safely or may have a limited resizing range.

Use mild soap, lukewarm water, and a soft brush when appropriate, then rinse and dry with a soft lint-free cloth. Avoid chlorine, bleach, harsh chemicals, strong impact, and abrasive cleaners. Care needs can vary when the piece contains delicate or treated stones.

Store sterling silver dry and separately to reduce scratches and tarnish. Use a polishing cloth intended for sterling silver. Avoid harsh chemicals and abrasive products, especially when the piece contains stones or plated details.

Plating can wear over time. To help preserve it, limit contact with water, sweat, perfume, lotions, cleaning products, and friction. Wipe gently after wear and store the piece separately in a dry pouch or box. Do not use an abrasive polishing cloth on plated surfaces.

Put pearls on after cosmetics, perfume, and hairspray. Wipe them gently with a soft, slightly damp cloth after wear. Do not soak pearls or place them in an ultrasonic or steam cleaner. Store them separately and avoid chemicals and abrasion.

No single cleaner or method is appropriate for every material. Pearls, opals, emeralds, turquoise, coral, treated gemstones, plated pieces, and other delicate items may require special care. Review the cleaner instructions and contact us with the product link before cleaning when you are unsure.

Yes. We offer a fine jewelry cleaning kit. Always follow the product instructions and confirm compatibility with the specific metal, gemstone, treatment, and finish before use.

Select customization and special-order services may be available. Email service@hausofbrilliance.com with the product link, requested changes, budget, deadline, and any reference images. We will confirm whether the request is feasible before quoting price or timing.

Engraving may be available on select items by request. Availability, placement, character limits, font, cost, and timing vary. Engraved or personalized items may be final sale, so written approval of the details may be required before production.

Timing depends on the design, materials, approvals, sourcing, production, and shipping. Any timeline is an estimate unless we expressly confirm a guaranteed date in writing.

Yes. Haus of Brilliance digital gift cards are available in the denominations shown on the gift-card product page and are delivered electronically to the email address provided.

Haus of Brilliance gift cards do not expire, and we do not charge inactivity or service fees. Gift cards remain subject to applicable federal, state, and local law. Where required by unclaimed-property law, a dormant balance may be transferred to the appropriate government authority, but the rightful owner may still claim the funds through that authority.

Enter the gift-card code in the gift-card or discount-code field at checkout. If the order total exceeds the available balance, use an accepted payment method for the remainder.

A gift card is generally used as a form of payment. Whether it can be used with a discount, promotion, or other offer depends on that offer's terms and any checkout restrictions.

Gift-card purchases and balances are generally nonrefundable and not redeemable for cash except where required by applicable law. Statutory cash-redemption rights, if any, depend on the governing jurisdiction and balance.

For many qualifying pieces, we can arrange a complimentary digital insurance appraisal through BriteCo, an independent third party. Eligibility must be confirmed for the specific item.

An insurance appraisal can help document an item for coverage with a jewelry insurer. It is not a guarantee of resale value, market value, buyback value, or the amount an insurer will pay on a claim.

You may provide the appraisal to the insurer of your choice, but each insurer decides whether it will accept the document and what additional information it requires.

No. Haus of Brilliance does not underwrite or sell insurance. Any insurance product, coverage decision, premium, claim, or payment is governed by the insurer's terms.

Haus of Brilliance currently offers eligible financing options through Shop Pay Installments, Klarna, Zip, and Affirm. The providers available for your specific transaction will be shown during checkout. You can also review our Financing Options page before shopping.

No. Availability may depend on the purchase amount, billing information, location, device, customer eligibility, and each provider's requirements. The options displayed during checkout are the options currently available for that transaction.

Add your jewelry to the cart and proceed to checkout. When available, select Shop Pay Installments, Klarna, Zip, or Affirm, then follow the provider's application and approval steps. Review the payment schedule, interest rate, fees, and all other disclosures before accepting an offer.

No. Approval decisions are made solely by the selected financing provider. Haus of Brilliance does not determine eligibility, approval amounts, interest rates, fees, payment schedules, or term lengths.

Not necessarily. Some plans may include interest or fees, while others may not. The exact terms available for your purchase will be presented by the financing provider before you accept the offer.

Credit-review practices vary by provider and financing product. Review the provider's disclosures before submitting an application or accepting an offer.

Eligible refunds are generally processed through the original financing provider after the return has been received, inspected, and approved under the Haus of Brilliance Refund Policy. Continue making any required payments until the provider confirms that your account or payment schedule has been adjusted.

For questions about your Haus of Brilliance order, email service@hausofbrilliance.com. Questions about approval decisions, interest, fees, payment dates, or an existing financing account should be directed to the provider named in your financing agreement.

Subscribe to our email or SMS updates and review current banners or promotional pages on our website. Codes shown by third-party coupon sites may be expired, inaccurate, unauthorized, or subject to restrictions.

Unless the offer expressly says otherwise, promotions and discount codes cannot be combined. Product, brand, category, date, customer, location, and order-value restrictions may apply.

Promotions generally apply only when valid and entered or automatically applied at checkout. We do not guarantee retroactive adjustments to prior purchases, expired offers, or orders that did not meet the promotion terms.

Jewelry is shipped in Haus of Brilliance packaging suitable for presentation and storage. Packaging style may vary by item, size, inventory, destination, or shipping method.

A gift-note option may be available during checkout. For a special request, contact us immediately after ordering. We cannot guarantee changes after processing begins.

Email service@hausofbrilliance.com or use live chat on our website. Include your order number, product link, photos, and relevant details so we can review the request efficiently.

Our team operates on U.S. business days. We generally aim to respond within one business day during normal periods, but holidays, weekends, high-volume periods, and complex requests may take longer.

The product page, checkout disclosures, written order terms, and the applicable Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, warranty terms, promotion terms, or third-party provider terms control where they contain more specific or updated information. Nothing in these FAQs limits rights that cannot be waived under applicable law.