Limited 90-Day Manufacturing Warranty

Limited 90-Day Manufacturing Warranty

Last updated: October 20, 2026

Warranty provider: Luxcom Inc., doing business as Haus of Brilliance. This document reproduces the limited warranty described in Section 13 of our Terms of Service and applies to eligible direct website purchases. It is separate from our voluntary Refund, Return & Exchange Policy.

Warranty designation and provider. Luxcom Inc., doing business as Haus of Brilliance, 1212 Sixth Avenue, Suite 2304, New York, NY 10036, offers the following Limited 90-Day Manufacturing Warranty to the original consumer purchaser of jewelry purchased directly from our Site. This is a limited, not a full, written warranty. Our Warranty FAQ contains customer guidance, but the specific terms in this section govern this voluntary warranty to the extent consistent with mandatory law.

Term and coverage. The voluntary warranty lasts 90 calendar days from the date the product is delivered to the original purchaser. It covers a defect in the product's original materials or workmanship that exists at delivery or is otherwise attributable to manufacturing and becomes apparent during that period. Depending on the underlying cause confirmed by reasonable inspection, this may include an original defect in a clasp, prong, setting, solder joint, or similar assembled component. It is not an insurance policy against loss or accidental damage.

What is excluded. This voluntary warranty does not cover ordinary wear and tear; scratches, dents, bending, stretching, or abrasion arising from wear; accidental impacts; misuse; loss or theft; contact with chemicals, cosmetics, or cleaners causing damage; plating wear or tarnish attributable to use or environmental exposure; improper maintenance; or damage caused by repair, alteration, resizing, or setting work performed by an outside party. An outside repair or alteration does not automatically eliminate coverage for an independent manufacturing defect that it did not cause. Natural variations in gemstones, pearls, and other materials consistent with the product's actual description are not defects. A lost stone may be covered if an original manufacturing defect in the setting is established, but a stone lost as a result of impact, misuse, or ordinary wear is not covered under this voluntary warranty.

Making a claim. During the 90-day period, contact service@hausofbrilliance.com with the order number, explanation, and clear photographs. We may request that the item be made available or returned for inspection, with reasonable instructions designed to protect the jewelry in transit. Do not send jewelry to us without receiving return instructions. We will evaluate the claim within a reasonable time, communicate the outcome, and not impose an unreasonable charge for examination of an eligible claim. If a covered defect is confirmed, we will bear reasonable necessary return and reshipment costs associated with providing the warranty remedy; if we request that the customer initially pay such costs, we will reimburse reasonable documented charges for a confirmed covered claim. Applicable law may require us to provide an appropriate label or cover costs earlier.

Warranty remedy. For a covered defect, we will, at our option and within a reasonable time, repair the item, replace it with a materially equivalent conforming item, or refund the purchase price, subject to mandatory law and availability. If a selected remedy cannot be completed within a reasonable time or without significant inconvenience where law requires that standard, we will provide the remedy required by law. This written warranty does not promise reimbursement for unrelated personal or consequential losses except where required by law.

Other rights. This voluntary limited warranty provides specific rights; you may also have other rights that vary by state or country. It does not exclude, replace, or shorten statutory consumer rights, including implied warranties that cannot lawfully be disclaimed, and it does not limit rights for products that were defective or materially misdescribed at delivery. In particular, we do not purport to disclaim all implied warranties on consumer goods covered by this written warranty. The 90-day period is not a limit on bringing claims under separate statutory warranties or longer mandatory international consumer guarantees. A final-sale designation governs our voluntary change-of-mind return program, not valid manufacturing-defect or statutory claims.

To request a free copy of these warranty terms without using our website: call +1 (929) 596-4287, email service@hausofbrilliance.com, or write to Luxcom Inc., 1212 Sixth Avenue, Suite 2304, New York, NY 10036, United States. We can provide a written copy on request. For warranty service, follow the claim instructions above.