Refund policy

Refund, Return & Exchange Policy

Last updated: November 5, 2026

Extended Holiday Returns — 2026

Eligible orders placed between November 15 and December 31, 2026, qualify for extended holiday returns.

Return requests must be initiated by January 15, 2027, or within our standard 30-day return period, whichever is later. Once authorized, returned items must be shipped within 7 calendar days.

All other terms and conditions of our standard return policy apply.

Haus of Brilliance is operated by Luxcom Inc. ("Haus of Brilliance," "we," "us," or "our"). We want you to feel confident when purchasing fine jewelry from us. This policy explains eligibility for voluntary returns and exchanges, final-sale exclusions, refund procedures, and how we handle incorrect, damaged, or defective merchandise purchased directly from www.hausofbrilliance.com.

Orders placed through department stores, online marketplaces, or other independent retailers are generally subject to the seller-of-record's return process. Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

1. Eligibility for Voluntary Returns

For a change of mind, an eligible item may be returned for a refund, store credit, or considered for an exchange if you start a return through our returns portal within 30 calendar days after delivery of the applicable item. Where an order contains multiple items delivered separately, the voluntary 30-day period runs from the delivery of each item. We determine delivery dates from carrier tracking or other reasonable confirmation and will review any missing or disputed delivery information. Any longer return period expressly offered for the order, including an applicable holiday promotion, takes precedence over this standard 30-day window. This is our voluntary return policy; mandatory legal cancellation, nonconformity, and warranty rights are addressed separately below.

For a voluntary return, merchandise must be new, unused, unworn, unaltered after delivery, and in the same condition in which it was received. Include all original tags, presentation boxes, pouches, grading or authenticity certificates, accessories, and other materials supplied with the jewelry, where applicable. Any complimentary gift with purchase tied to the item(s) being returned must also be returned with the merchandise, in its original condition, with its accompanying packaging and materials. Please handle and package fine jewelry carefully to avoid damage.

Free gifts with purchase: If a gift was provided because your order met a qualifying purchase or promotional threshold, it must be returned with a voluntary full-order return. For a partial-order return, the gift must also be returned if the items you keep no longer meet the promotion's eligibility requirements; if the remaining purchase still qualifies, you may keep the gift. We may request a missing qualifying gift before completing a discretionary change-of-mind return. No automatic gift charge or restocking fee will be imposed. This requirement does not restrict mandatory statutory cancellation, defect, nonconformity, or warranty rights.

Merchandise sold at a promotional or discounted price remains eligible under this policy unless it was clearly identified as final sale before purchase or is otherwise excluded below. Refunds are based on the amount actually paid, not the item's original list price. Proof of purchase is required for voluntary returns; we can generally verify this using a Haus of Brilliance order number, order confirmation, or other satisfactory purchase record. Items for which a direct purchase cannot be verified are not eligible for our voluntary return program, without limiting any rights provided by law.

2. Final-Sale and Nonreturnable Merchandise

The following purchases are final sale and are not eligible for voluntary returns, exchanges, or change-of-mind cancellations once the applicable order is placed or work has begun, to the extent permitted by law and where the exclusion is clearly disclosed before purchase:

• Custom-designed or specifically commissioned jewelry.
• Personalized jewelry, including items with requested names, initials, dates, or other personal specifications.
• Engraved jewelry.
• Jewelry individually resized, modified, or altered at the customer's request.
• Made-to-order and special-order jewelry identified as final sale before purchase.
• Other merchandise expressly and clearly identified as final sale before purchase.
• Gift cards.

Selecting a standard size or variant offered as ordinary catalog inventory does not, by itself, necessarily make an item a custom-sized or personalized order. Any separate customization or final-sale designation should be apparent when the order is placed.

If an authorized return is available for an item with a separately purchased custom-sizing or alteration service, the service fee is not refundable to the extent permitted by law. A final-sale designation does not eliminate legally required remedies for incorrect, damaged, defective, or materially misdescribed merchandise. International statutory exceptions may also apply.

3. How to Request a Return or Exchange

US Returns: Start your return or exchange through our online returns portal. Enter your order details, select the item(s) you wish to return, and tell us the reason for your request. You can then choose a refund, store credit, or an exchange. For alleged damage, defects, or discrepancies, upload photographs when reasonably possible; our team will review these requests before a return label is issued. Once your return is confirmed, print your return label and packing slip.

Non-US: Email service@hausofbrilliance.com with your order number, the item(s) you wish to return, and the reason for your request. For alleged damage, defects, or discrepancies, include photographs when reasonably possible. Our team will review the request and, if applicable, provide a Return/Exchange Authorization Number and return instructions.

Please place your printed packing slip inside the package or clearly include the authorization number on your return shipping label or inside the package so we can match the shipment to your order. We do not charge restocking fees. An unsolicited package or one missing identifying information may take longer to investigate and process, but missing an authorization number alone does not extinguish any mandatory consumer rights.

For voluntary returns, please dispatch approved merchandise promptly after receiving our instructions. Do not send merchandise to a different address or to an unrelated retailer unless we specifically instruct you to do so.

4. Return Shipping and Packaging

For eligible voluntary returns and change-of-mind exchanges, you may choose a reputable carrier, including USPS, UPS, or FedEx. You are responsible for purchasing and paying for return postage (available through our returns portal for US returns); we do not provide complimentary prepaid return labels for voluntary returns or exchanges. We strongly recommend a trackable, insured service with signature confirmation appropriate to the jewelry's value. Customers are responsible for protecting voluntary return shipments against loss or damage in transit to the extent permitted by applicable law.

Place the jewelry, your printed packing slip, all accompanying certificates, tags, accessories, and any required complimentary gift with purchase in protective packaging inside a sturdy outer shipping box. Please do not put jewelry descriptions, carat weights, or other indicators of high-value contents on the exterior of the parcel. Retain your tracking number and proof of shipment.

Return address (if applicable):

Haus of Brilliance
Attn: Returns / Order #[Your Order Number]
1212 6th Avenue, Suite 2304
New York, NY 10036
United States

Manufacturing defects: If we confirm that an item has a manufacturing defect covered by our Limited 90-Day Manufacturing Warranty, we will provide a prepaid return label when arranged in advance, or reimburse reasonable standard, tracked return-shipping charges when the return was authorized and the covered defect is confirmed. We may request photographs or other information to make an initial assessment. If physical inspection is needed before eligibility can be confirmed, please contact us for shipping instructions before sending the item.

For returns not covered by our limited manufacturing warranty, including change-of-mind returns and discretionary exchanges, complimentary return shipping is not offered. However, we will arrange or reimburse return shipping for incorrect, damaged, or nonconforming merchandise when required by applicable law or expressly agreed in writing.

5. Verification and Inspection of Returned Jewelry

All voluntary returns are subject to reasonable inspection to confirm that the merchandise matches the original order and satisfies the applicable return conditions. We may check the item's design, metal, gemstones, setting, weight, identifying features, accompanying certificates, security tags, and evidence of wear, alterations, substitution, or damage.

We may decline a voluntary return that is ineligible, has been worn or altered, contains a substituted or materially different item, or is missing essential components, documentation, or a required complimentary gift with purchase, subject to applicable law. If a required free gift is missing, we may request its return before completing the voluntary return. We will contact you if our inspection identifies a material issue. We do not automatically deny legally protected defect or nonconformity claims based solely on packaging, ordinary inspection of the merchandise, a missing promotional gift, or the passage of our voluntary return period.

6. Refunds and Processing Times

After we receive and inspect an eligible voluntary return, we will refund the actual purchase price paid for the returned merchandise to the original form of payment, including applicable sales taxes as required by law. If you prefer, you may choose store credit in our returns portal instead of a refund. Discounted purchases are refunded at their actual paid price. For voluntary change-of-mind returns in the United States, paid expedited or upgraded outbound shipping charges are nonrefundable, except where applicable law requires a refund or we expressly agree otherwise. Any other separately charged original outbound shipping fees are also nonrefundable for such voluntary returns, subject to the same exceptions.

Our normal return-processing time after receipt is 1–3 business days outside holiday periods and 1–5 business days during holiday periods. Once we issue the refund, your financial institution may require up to 10 additional business days to post the credit. These estimates do not override any shorter statutory refund deadline.

We do not impose restocking fees on eligible returns. Refund processing for a voluntary return may depend on receipt of any qualifying complimentary gift that must accompany the returned merchandise, as described in Section 1. This does not postpone any mandatory statutory refund deadline. If a payment method is unavailable, we will work with you on a lawful alternative refund method.

7. Exchanges and Replacements

For US orders, request an exchange through our returns portal by selecting the new item you'd like. Please contact us before sending an item for exchange. Voluntary exchanges are available only for eligible merchandise and are subject to stock availability, price differences, and the same condition requirements as returns. We cannot guarantee that a discontinued design, gemstone variation, metal option, or size will remain available. Any applicable price difference is shown in the returns portal or explained to you for your approval and is paid when you submit your exchange.

Replacement or repair of an incorrect, defective, or nonconforming item is handled under the separate procedures below and applicable consumer law, not solely under our voluntary exchange rules.

8. Incorrect, Damaged, Defective, or Materially Misdescribed Items

If you receive an incorrect item, merchandise damaged in transit, an item with a suspected manufacturing defect, or jewelry that materially differs from its advertised specifications, start a return promptly through our returns portal and upload photographs and a description of the issue. Our team reviews these requests before a return label is issued. Alternatively, contact us promptly at service@hausofbrilliance.com. Providing photographs, the order number, and a description of the issue helps us investigate quickly. Please retain the item, any grading or authenticity documentation, and packaging when reasonably possible.

We may request a reasonable inspection or additional information to verify a claim and determine an appropriate remedy. Depending on the circumstances and applicable law, remedies may include repair, replacement, a price adjustment accepted by you, or a refund. When a return is required for a qualifying error or defect, shipping costs will be handled in accordance with applicable law and any applicable written warranty.

Our voluntary 30-day return window, final-sale exclusions, and requirements that an item be unused or accompanied by original packaging do not replace or eliminate non-waivable consumer protection, warranty, or nonconformity rights.

9. Limited Manufacturing Warranty

Haus of Brilliance separately offers a Limited 90-Day Manufacturing Warranty for qualifying defects in materials or workmanship, subject to its terms, exclusions, and claim procedures. Information about this limited warranty is available in our Warranty FAQ. It is distinct from our voluntary change-of-mind return policy. For a verified defect covered by this limited warranty, we provide prepaid return shipping or reimburse reasonable standard, tracked return-shipping charges in accordance with the claim instructions in Section 4.

Any applicable written warranty, implied warranty, or mandatory statutory guarantee remains subject to governing law. A final-sale designation does not by itself exclude coverage for a valid manufacturing-defect claim or other remedy required by law.

10. International Orders and Statutory Withdrawal Rights

For orders shipped outside the United States, mandatory consumer laws in the destination jurisdiction may provide additional cancellation, return, refund, or conformity rights. Such rights take precedence over conflicting voluntary conditions in this policy.

United Kingdom and European Union: For qualifying online consumer purchases, you generally have a statutory right to cancel without giving a reason within 14 days after receiving the goods, subject to applicable exceptions. To exercise that right, notify us of your clear decision to cancel by emailing service@hausofbrilliance.com or using any applicable online withdrawal function made available on our website. You generally have another 14 days after notifying us to send the goods back. We will provide the refunds, including any required basic outbound delivery charges, within applicable legal time limits and may withhold reimbursement until the returned goods or legally acceptable proof of shipment is received where permitted.

For a qualifying statutory change-of-mind withdrawal, customers ordinarily bear direct return shipping costs if adequately informed before purchase, unless we agree otherwise or applicable law requires us to pay. You may inspect goods as you reasonably would in a shop; a deduction for diminished value, where legally permitted, requires appropriate grounds. Personalized or made-to-specification goods may be exempt from withdrawal rights only where the specific statutory exception is satisfied. Other final-sale descriptions do not override mandatory withdrawal rights.

This section provides a general explanation of certain statutory rights and does not replace any additional disclosures or online withdrawal mechanism required by local law. For defects or goods that do not conform to the contract, separate mandatory remedies may remain available beyond the voluntary return or withdrawal periods.

11. Refused Deliveries, Address Errors, and International Fees

Refusing a shipment or failing to pay customs charges is not automatically the same as exercising a lawful cancellation right. Contact us promptly if you wish to cancel, return, or correct an order. If merchandise is returned because of a refused delivery, unpaid customs charges, or an incorrect address, we will review its condition and applicable rights when it arrives. Any deduction for documented shipping, customs, brokerage, or return costs will be made only if properly disclosed and legally permissible. We do not charge restocking fees on eligible returns.

For shipping arrangements and import-charge information, review our Shipping & Delivery Policy.

12. Suspected Return Abuse and Payment Disputes

We reserve the right to investigate suspected product substitution, fraudulent returns, misrepresented merchandise condition, or other abusive activity and to deny discretionary return requests that do not satisfy this policy. We may preserve relevant transaction, shipment, and inspection records and cooperate with payment processors or law-enforcement authorities where appropriate and lawful. Nothing here limits a customer's legitimate payment-dispute rights or legally required remedies.

13. Contact and Policy Copies

For return questions, written copies of this policy, or a return authorization, contact service@hausofbrilliance.com or call 1 (929) 596-4287. Email is our preferred channel for order-specific assistance.

To start a return or exchange, visit our returns portal.

Related policies: Terms of Service | Shipping & Delivery Policy.