Shipping policy

Shipping Policy

We know fine jewelry is both valuable and personal. Haus of Brilliance carefully prepares, insures, and tracks every order so your purchase reaches you safely.

Order Processing Time

In-stock orders are normally prepared and handed to the carrier within 1–2 business days. Orders placed after 3:00 p.m. Eastern Time begin processing on the next business day. Business days are Monday through Friday and exclude U.S. federal holidays.

Processing time is separate from carrier transit time. Selecting overnight shipping shortens the time your package spends in transit; it does not shorten order processing.

Example: An order placed after 3:00 p.m. ET on Friday begins processing on Monday, unless Monday is a holiday.

U.S. Shipping Methods

Delivery estimates begin after the carrier accepts the package and apply on business days. We select FedEx, UPS, or USPS based on the destination and service needed; most orders ship by FedEx. Carrier delivery dates are estimates and can be affected by weather, peak-volume periods, service interruptions, or circumstances outside our control.

Alaska, Hawaii, and Puerto Rico are treated as U.S. destinations. The available method and current delivery estimate will be displayed at checkout.

Tracking, Insurance & Signature

All orders include tracking and shipping insurance. Tracking information is emailed when your order is fulfilled; it may take several hours for the carrier's first scan to appear.

For added security, a signature may be required for higher-value orders, generally those valued at $500 or more. Please use a secure delivery address where an adult can receive the package.

PO Boxes & Military Addresses

We can ship to U.S. PO Boxes using USPS. Because carrier availability and delivery speeds differ for PO Boxes, the service shown at checkout may vary.

APO/FPO and other military-address orders are handled case by case. Please email service@hausofbrilliance.com before ordering so we can confirm availability and the best USPS service for your address.

International Jewelry Shipping

Haus of Brilliance ships internationally only to destinations currently enabled at checkout through Shopify Markets. Available services, shipping charges, and delivery estimates vary by country and are shown during checkout.

The recipient is responsible for applicable duties, VAT, import taxes, brokerage charges, and customs fees, except for amounts expressly shown as included or collected at checkout. Customs authorities may delay a shipment, and customs processing time is not included in our delivery estimate.

If a recipient refuses delivery or does not pay required import charges and the package is returned to us, we will process the merchandise under our return policy after it is received and inspected. Original shipping charges and any return shipping, customs, brokerage, or carrier fees incurred may be deducted from the refund to the extent permitted by law.

Alterations & Special Requests

Ring sizing, bracelet sizing, engraving, and other alteration or special requests can add processing time. Because timing depends on the item and request, we will review each request individually and confirm the estimated completion time with you. Overnight shipping does not shorten alteration time.

Address Changes

If you need to correct a shipping address, contact us as soon as possible. We can review an address change only before fulfillment. For security, once tracking has been created or a package has shipped, we cannot change the address or authorize a carrier reroute. Address-change requests may require identity or payment verification.

Split Shipments & Availability

An order may ship in more than one package. If it does, you will receive tracking information for each shipment and will not be charged additional shipping solely because we split the order.

We do not routinely accept backorders. If an inventory issue or other unexpected delay prevents us from shipping within the stated processing time, we will contact you with an updated estimate and available options, which may include waiting for the item or canceling the affected item for a refund.

Lost, Damaged, or Marked-Delivered Packages

If a package is delayed, lost, arrives damaged, appears to have been opened, or is marked delivered but cannot be located, please contact us promptly. For a marked-delivered package, first check around the delivery location and with household members, building staff, or neighbors.

Keep the item, packaging, shipping label, and all packing materials if damage or tampering is suspected. Our team will review the circumstances and, when appropriate, open a carrier or insurance investigation. We handle these situations individually and work toward a fair, positive resolution. Carrier or insurer documentation may be required.

Local New York City Pickup

We do not operate a retail storefront. Pickup from our New York City office may be approved in advance on a case-by-case basis. Please do not visit the office without written confirmation from our team.

Shipping methods, rates, and estimates displayed at checkout reflect current availability and control if they differ from this general policy.