Shipping policy

Shipping & Delivery Policy

Last updated: October 20, 2026

Haus of Brilliance is operated by Luxcom Inc. ("Haus of Brilliance," "we," "us," or "our"). We carefully package and ship fine jewelry with tracking and shipping insurance. This policy explains our order processing, delivery methods, international shipping, and how we handle shipping problems for orders placed directly through www.hausofbrilliance.com.

Shipping availability, charges, and order-specific delivery information displayed before you complete checkout form part of the applicable order details. Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

1. Processing Times and Business Days

In-stock merchandise is normally prepared and tendered to the carrier within 1–2 business days, unless a different shipping timeframe is disclosed for the product or confirmed for your order. Orders received after 3:00 p.m. Eastern Time begin processing the following business day. Business days are generally Monday through Friday, excluding U.S. federal holidays.

For example, an order placed after 3:00 p.m. Eastern Time on Friday would normally begin processing Monday, unless Monday is a holiday.

Processing time is separate from the carrier's transit time. Selecting overnight delivery does not accelerate preparation, resizing, engraving, customization, or other work before shipment. An order may also require reasonable payment, address, or fraud-prevention verification. If we cannot meet an applicable promised shipment date, we will follow the delayed-shipment process below.

2. U.S. Shipping Methods

We select the appropriate carrier and service for each shipment, generally using FedEx and, where appropriate, UPS or USPS. Carrier transit estimates begin when the carrier receives the parcel, not when you place the order or receive a shipping-label notification. Weekend delivery, holiday delivery, and other special services are not included unless expressly offered for your order.

Alaska, Hawaii, Puerto Rico, and other non-contiguous or territorial destinations may have different carrier services and transit times. The available service and charges, if any, are displayed before checkout. We do not represent that all delivery addresses qualify for an identical two-day transit estimate.

Weather, transportation disruptions, carrier operating schedules, peak shipping periods, and events outside our reasonable control can affect delivery. Such circumstances do not eliminate any mandatory customer rights or our obligations when a promised shipment cannot be made on time.

3. Tracking, Insurance, and Signature Requirements

Shipments include tracking and shipping insurance arranged by Haus of Brilliance. Tracking details are normally sent to the email address associated with your order when the shipment is processed. A carrier's first tracking update may appear several hours after the label is generated.

For security, signature confirmation may be required for orders valued at $500 or more, and may also be required for other shipments based on the delivery destination, carrier, or order risk assessment. The carrier may request that an eligible recipient be present and may make additional delivery attempts or hold the package for pickup. Please provide a secure address where deliveries and any required signature can be accepted.

Insurance arrangements and carrier procedures are intended to help investigate transit losses; they do not reduce any non-waivable rights or remedies you may have against Haus of Brilliance.

4. PO Boxes and Military Addresses

Orders to eligible U.S. PO Boxes may be shipped using USPS. Carrier availability and delivery times can differ from those for residential or commercial street addresses, and the options at checkout will reflect available services.

For APO, FPO, DPO, or other military addresses, please contact service@hausofbrilliance.com before placing your order so we can confirm whether shipment is available and which service can be used.

5. International Orders, Customs, and Import Charges

We accept international orders only for destinations and shipping services enabled through our checkout. Shipping rates, estimated delivery periods, and available services vary by destination. We may be unable to ship particular jewelry items to a destination because of legal restrictions, customs rules, carrier limitations, or insurance requirements. If an order cannot be fulfilled, we will notify you and issue any refund required by law.

Customs duties, VAT, import taxes, brokerage fees, and other import-related charges depend on the destination and the method of shipment. Charges expressly included in the checkout total or identified as collected at checkout are treated accordingly. Where charges are not prepaid or included, the destination's customs authorities or carrier may require the recipient to pay them before delivery. We will provide material import-charge information as required by applicable law.

Customs inspections, local holidays, clearance procedures, and carrier handoffs may extend the actual delivery date beyond the estimated transit period. Customers may be asked to provide information reasonably necessary for lawful customs clearance. We cannot guarantee customs clearance times.

If delivery is refused or a package is returned because import charges are not paid, we will review the circumstances when the merchandise is returned. Any refund, cancellation right, treatment of a final-sale item, and deduction for documented, previously disclosed shipping or import expenses will be determined under the applicable order terms and mandatory consumer law. We do not impose automatic restocking fees merely because a package is returned.

For customers in the United Kingdom, European Union, and other jurisdictions with mandatory consumer rights: applicable legal requirements concerning delivery deadlines, risk of loss, cancellation, and refunds take precedence over inconsistent terms in this policy. In particular, where required by law, goods remain at the seller's risk until the consumer or a designated recipient takes physical possession, subject to statutory exceptions.

6. Alterations, Personalization, and Special Orders

Ring sizing, bracelet sizing, engraving, made-to-order pieces, personalized jewelry, and other requested alterations can require additional preparation time. If a different timeframe applies, we will disclose or confirm that timeframe for the order. Expedited shipping affects carrier transit only and does not shorten the time needed to complete the requested work.

Some personalized, custom, altered, or special-order jewelry may be final sale under our Refund & Return Policy, subject to applicable statutory cancellation, nonconformity, and warranty rights. Any applicable final-sale designation should be reviewed before purchase.

7. Address Accuracy and Changes

Please verify your recipient name, address, apartment or suite number, postal code, and contact information before submitting your order. Contact us promptly if a correction is needed. We can consider an address change before the order enters fulfillment, but changes cannot be guaranteed. Once a shipping label has been created or the parcel has been tendered to the carrier, changes or rerouting may be unavailable or prohibited for fraud-prevention and shipment-security reasons.

We may request reasonable identity or payment verification or, where appropriate, cancel and refund an unshipped order so a corrected order can be placed. If a package is returned because of an incorrect or incomplete address provided by the customer, we will contact you about available reshipment or refund options. Any additional shipping charge or deduction is subject to prior disclosure and applicable law.

8. Split Shipments and Inventory Availability

Items in one order may arrive in separate packages. We will provide available tracking information for each shipment. You will not be charged additional shipping solely because we choose to split an order.

We do not routinely accept backorders. If a product becomes unavailable after an order is placed, we will contact you about available options and process any required cancellation or refund. We will not substitute a materially different product without your authorization.

9. Shipment Delays and Cancellations

We endeavor to meet the shipping timeframe stated when you place your order. If we determine that we cannot ship within an applicable promised timeframe, we will notify you in accordance with applicable law, provide a revised shipment estimate when reasonably available, and explain your options to consent to the delay or cancel the affected order for a prompt refund.

Where legally required, we will obtain the necessary consent before extending the shipment timeframe. If the required consent is not received or an order cannot be shipped, we will cancel the affected order and provide the refund required by law. A store credit will not be substituted for a legally required monetary refund without your agreement where that substitution is permitted.

If you have an event or deadline for which delivery by a specific date is essential, please contact us before purchasing. A particular arrival date is guaranteed only if we expressly agree to it for your order; this does not limit rights you may have when delivery timing is legally essential.

10. Lost, Damaged, Delayed, or Marked-Delivered Shipments

If tracking stops updating, a package appears lost, your shipment arrives damaged or tampered with, or the carrier marks a package delivered that you cannot locate, please contact service@hausofbrilliance.com as soon as reasonably possible. For a marked-delivered parcel, checking with household members, a building's receiving staff, and other authorized recipients can help locate the delivery.

If a package arrives visibly damaged or appears to have been opened, please photograph the condition, and retain the shipping box, label, packing materials, and the merchandise when safe to do so. Our team may request photos, delivery details, or reasonable documentation to assess the issue and coordinate with the carrier or insurer.

We investigate delivery problems using available tracking events, delivery confirmation or signature information, destination details, packaging evidence, and carrier or insurance findings. A carrier's delivered scan does not, by itself, automatically determine the outcome of a claim. We will assess responsibility and available remedies under the facts of the case and applicable law. Where a refund, replacement, or another remedy is legally required, an insurance claim will not be used to eliminate that right.

11. Local New York City Pickup

We do not operate a retail storefront. Local pickup from our New York City office is available only when specifically approved in advance and confirmed in writing by our team. Please do not visit the office without confirmation of pickup arrangements.

12. Other Policies and Customer Rights

Returns, voluntary exchanges, and item-specific final-sale conditions are explained in our Refund & Return Policy. Additional purchase terms appear in our Terms of Service. If an order-specific shipping service or fee disclosed and agreed to at checkout differs from a general summary here, that order-specific information applies, subject always to applicable law.

Nothing in this Shipping & Delivery Policy excludes remedies for goods that are not delivered, damaged, defective, or incorrectly supplied where those remedies cannot legally be excluded or restricted.